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Privacy Policy
You are viewing this Privacy Policy via a product website owned by Safe Haven Exchange (“Safe Haven Exchange,” “we,” “our,” or “us”). Safe Haven Exchange has created this Privacy Policy to demonstrate our firm commitment to protecting your personal information. This policy applies to our collection, use, and sharing of your information through any websites, applications, or services that we own and control that post a link to this Privacy Policy (collectively, the “Services”).
It is important for you to understand what information we collect about you during your visits to our website (www.safehavenexchange.com) and what we do with that information. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. By visiting our website, you consent to this Privacy Policy and our Terms of Use. If you do not agree, please do not use or access any of the Services.
Information Collection and Use
To provide the Services, we collect personal information about you from a variety of sources. The information we collect depends on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of our users.Personal Information We Collect
We only collect personally identifiable information when you provide it directly, such as when you create an account or place an order. This may include:- Contact details: name, email address, billing/shipping address
- Order information: billing/shipping address, payment confirmation, email address
- Account details: username, password, security questions
- Shopping history: viewed items, cart contents, wishlist items
- Internet activity: IP address, browsing history, search history, location data, interactions with our website or ads
- Customer support information: information you choose to share in communications with us
Security
We use Secure Sockets Layer (SSL) encryption for online transactions and take reasonable precautions to protect collected data. However, no online transmission or storage system can be guaranteed to be completely secure.Payment Information
Payments are processed by secure third-party payment processors. Safe Haven Exchange does not store your payment information.Website Usage Information
We may collect non-identifiable information such as pages visited, links clicked, and device/browser details. This may be collected via:- Cookies to store preferences and track usage (you may disable cookies but some features may not function properly)
- Embedded scripts to measure engagement
- Web beacons to track interactions with our site or emails
- Mobile identifiers if accessing via a mobile device
Categories of Information Collected in the Past 12 Months
We have collected:
- Identifiers (name, alias, postal address, online identifier, IP address, email address, account name)
- Information under California customer records statute (e.g., signature, payment details)
- Commercial information (purchase history, order details)
- Internet activity (usage data, browsing/search history)
- Sensory data (e.g., customer service recordings if applicable)
How We Use Your Personal Information
We may use your information for:
- Providing and fulfilling orders, including shipping, returns, and account management
- Marketing and promotional communications (email, ads, direct mail)
- Security and fraud prevention
- Customer support and communications
- Compliance with legal requirements
Data Retention
We retain collected data indefinitely, unless deletion is requested and legally permitted.Who Has Access
Only authorized Safe Haven Exchange staff (administrators, sales, support) have access to customer data for legitimate business purposes.How We Share Information
We may share information with:
- Affiliates within our corporate group
- Service providers (payment processors, hosting, analytics, marketing, shipping)
- Partners offering relevant products or services
- Advertising networks for targeted ads
- Authorities when legally required
- Business transferees in the event of a merger or acquisition
Analytics
We may use Google Analytics or other services to track site usage and improve performance. You may opt out at: https://tools.google.com/dlpage/gaoptout.Links to Third-Party Websites
Our site may contain links to other websites. We are not responsible for the privacy practices or content of those websites.User Rights
You may have the right to:- Access, correct, or delete your personal information
- Request data portability
- Opt out of certain uses or sharing of your information
- Limit use of sensitive personal information
- Withdraw consent for processing
